PLEASE READ BEFORE BUY
- All items are brand new, never been used, except "ex-demo gear" or "old stock" which will be specified in our auction.
- New item may not be sealed.
- Please contact us before placing your order if specific version or color is required. Replacement is not applicable by the reason of version or color.
- Required version or color is difficult to be sourced if there is a fluctuation in the supply of stock. Delay may be resulted, exchange, refund, or other solutions may be offered.
- Picture is for illustration only.
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Guide to New Users
- In 2003, T-dimension was a new seller. If there were no customers trust us at the time, we would not carry on our business until now. So, we will not limit the first time eBay users who do not have any positive feedbacks. If you are one of the first time eBay users, we hope you can buy the things that you want in eBay. If you have any problems, you are welcomed to send an e-mail to us and we will try our best to help you. Also, please fully read this guide before placing a bid at our auctions.
- In all of our auctions, we have given a clear description. Such as available color, features, specification, package includes, shipping, payment method and so on. Please fully read the description so that you can know more about the product. When you bid it successfully, it means that you have a contract with us. We will not cancel any auctions if you do not have a very reasonable and good reason.
- Please pay for it after the bid! When you press the "Buy it now" in our shop, it means that you have decided to buy this item from us. Please pay for it and we will handle your case as soon as possible.
- Ask questions if you need! If you have any problems, please feel free to send an e-mail to us.
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- Being an honest seller, no extra surcharge for PayPal payments.
- Payment must be made within 7 days after order is placed.
- Bank transfer or PayPal (Verified PayPal account) is preferred. Please contact us for approval before making payment in other methods not specified in our auctions.
- Please follow our instructions when making payments.
- Escrow is not accepted.
- Confirmation of posting address may be required; all information will be kept confidential. Please refer to our privacy terms.
- Please make your payment easy to be identified.
- Please pay using the original auction's currency. If you prefer other currency, please contact us first for exchange rate.
- T-Dimension or other relevant eBay accounts will not be responsible for any loss caused by payment sent to incorrect bank account, address or PayPal account.
- Shipping and payment information will be sent to customers after order is placed, revisions may be sent in case changes are required.
- If payment is made by e-check, item will only be dispatched after e-check is cleared.
- Order Processing Time
| - ||PayPal (Instant payments)|| ||0-1 working day*|
| - ||PayPal (e-Check)|| ||depends on clearance period|
| - ||Australia / USA Bank Transfer / Deposit (same bank)|| ||1 working day|
| - ||EURO / France / UK IBAN Transfer|| ||2-3 working days|
| - ||Money order / Bank draft / Personal cheque|| ||14-25 working days|
| - ||Other International SWIFT Transfers (wire transfer)|| ||2-6 working days|
*Direct Credit Card Payments and PayPal Payments with unverified account or unconfirmed addresses are subject to security checks. T-dimension Ltd has the right to refuse an order based on the result of a risk assessment.
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- Item will only be dispatched after payment is confirmed.
- Items will be shipped according to the relevant shipping methods; extra postage is required for certain countries. Customers will be contacted. For safety reasons, insurance is required if the item is sent by express delivery.
- Item will be dispatched from Hong Kong to destination countries, as it is considered an import, a VAT / GST / import duty / tax may be required; it is not covered in postage & insurance fee. Customers are required to meet the expenses. Please refer to Shipping requirements and import duty/GST.
- Item will take about 7-21 working days to arrive by Airmail or Registered Airmail, and 2-4 working days by Express excluding any handling time in customs or relevant departments. No trace code will be provided if the item is sent by regular airmail.
Method 1: Local Mail
Method 2: Local Carrier
Where do we ship?
|BELGIUM||FRENCH GUIANA||MALAYSIA||SLOVAK REPUBLIC|
|CHINA||INDIA||PAPUA NEW GUINEA||UNITED ARAB EMIRATES|
|CZECH REPUBLIC||JAMAICA||PUERTO RICO||YEMEN|
|DENMARK||JAPAN|| || |
|DOMINICA||JORDAN|| || |
*this list is updated from time to time without prior notice.
*if the postages are not shown in the auctions' postage table, please contact us.
Total Delivery Time = Order Processing Time + Delivery Time
Fedex / UPS / DHL Services
- Central London (UK): 2 working days
- Rest of the UK: 3-5 working days
- Central Sydney (AU): 2 working days
- Rest of Australia: 3-5 working days
- EU Countries: 3-6 working days
- All Other Countries: 3-7 working days
Air Mail and Registered Air Mail
*There may be delays in peak seasons, or due to certain reasons, please contact us if customers do not receive the goods on time
Customers are advised to contact the delivery company or us if the item does not arrive on time.
T-dimension Ltd will not be responsible for any delay caused by postal services, customs, wrong or incomplete address, delayed payment, or other reasons after the item is dispatched.
Extra postage is required to resend the item if the item is returned due to wrong address provided or unclaimed package from Customs or Post office
Please contact us for any amendments relating to order before making payment or item being sent. We will not be responsible for any losses resulting from any amendments after item is dispatched
If the item is asked for sending to different address which is not registered on eBay /or PayPal, address will be checked or confirmed with eBay/PayPal/customers before dispatched, a short delay may be required. T-Dimension will not be responsible for any missing item.
Confirmation of lost delivery from Post office has to be provided for us to resend a new replacement or provide a full refund if item is lost in transit.
Proper packaging material will be used to protect the item and its original box; we'll not be responsible for any damage on the package box during delivery process.
Postage is not negotiable. If you do not agree, do not bid. No combined shipping cost with other auctions even we will ship it together.
Combined shipping is not offered. Buyer needs to pay shipping for every item he bids and we'll offer postage discounts instead.
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The item is warranted by T-Dimension for a period of 1, 2, 5 or 8 years from the date of purchase. This warranty is limited to repair and / or adjustment. For LCD/ DVD players, 1 year warranty service will be provided. MACK warranty is optional upon purchase.
Warranty cannot be transferred, extended or shortened.
Special Exception (the items that are not covered in our warranty)
- Most of the accessories would not be covered in our warranty except memory card, remote controller, battery grip, flash light and shutter releases.
- The software, driver (CD-ROM), firmware, guidebook and the correlative installation.
- The cleaning of the image sensor, lens or the other products.
- For digital cameras and DVs, fewer than 3 dead or light pixels are considered to be normal. Dead or light pixels on the display panels that exceed the manufacturer specifications. A new replacement will be provided if there are 3 or more dead or light pixels on the central position of the display (within 7 days upon arrival of the item). For LCD screens, as all of the products are tested before dispatch, dead pixels problems are very rare, they are therefore not warranted.
Express courier will be arranged for picking up faulty item if it is necessary. For any item returned which is proved damaged, after repair, item will be shipped back and postage is covered by T-Dimension. Please follow our instruction for returning back the item. You should pack the product very carefully to avoid any damaged during the shipping. We will not be responsible for any missing item, which is not instructed to be sent. For LCD/DVD (products sold using mobileseller8 account, warranty return pickup service is not provided, but 7 days replacement return freight cost will be provided). If customers are applicable for replacement service, when returning the faulty item, accessories, including cables, mounting plates, manuals, etc are not required to be included.
T-dimension Ltd will not be responsible for loss of data, film, or consequential damages occasioned by the equipment or by breach of any express or implied warranty with respect thereto.
Please contact us immediately if any content is missing, item has been damaged or other problem upon arrival of the item. The items will not be covered in our warranty if you have asked a repair store for repairing by yourself.
We will pay parts, return and resend postage, labor cost for the repair of the manufacture fault and the production fault.
*This only applies to camera, lenses, flashlights, and light meters.
New replacement will only be provided within 7 days upon arrival of the item. Please test the product thoroughly after you receive it, after 7 days, repair service instead of replacement will be provided.
This warranty is void if the product shows evidence of impact, sand, liquid, or moisture damage; dropping, contrary to the applicable instruction manual. Further, this warranty does not cover damages, defects or unsatisfactory performance caused by the use or attachment of lenses, flashes, or other accessories not recommended or distributed by T-dimension Ltd or by repair performed by other than T-dimension Ltd or recommended parties.
For fine tuning of focus and aperture of lenses, as it is not considered to be fault, and to save time for returning and resending the lens, customers are advised to contact their local manufacturer's service centre, and most of these services are free of charge.
The products are not under warranty or the customers have to pay for the repair fee in the following situations:
- Loss or damage of any data.
- Normal wears and tear.
- Correction of errors or updates by any non-T-dimension Ltd or the proprietary software from original manufacturer.
- Incorrect operation, abuse, mishandling, accident, failure, storage of the product, or using the product in abnormal conditions.
- Damage caused by human being, such as crash, fire, accident, exposure to liquid, water entry or pollution, flooding, bad weather conditions, infiltration of foreign particles.
- We may not clean or repair the items that which are faults caused by shock or fall, sand, dust, dirt, dampness or corrosion, leaky batteries.
- A contravene of the items and conditions of this warranty or the similar terms.
- Does not follow our instruction or the guidebook to use the product.
- Intentional damage, neglect or negligence by anyone other than us.
- The product which is not approved by us, or if you have made any changes to your operating or network system.
- Any damages which caused by any other item of hardware or software which you added to the product that was not included in the contract.
- External causes out of our control, which may include any accidents, such as fire accident, flooding, car accident and so on.
- Connect with other accessories, equipments or other software that are not recommended by the original manufacturer or us.
- Modify the product or/and software, by someone rather than our company or the original manufacturer.
- Use of any replaceable or spare parts that are not made or recommended by that manufacturer.
- Damage of serial number plate/label on the item's body.
*For more detail about which country will be full covered, please read below.
Note for Waterproof casings/bags
- Warranty does not cover the repair of an item, which is allowed to be used in the water, which is faulty due to water damage. We suggest the user to read carefully and follow all the instructions in the user manual.
- Warranty service will be honored if the damage is not caused by human. Our decision will be based on the conclusion of our repairman. We promise that we will try our best to repair the items for you.
If a warranty card is posted with the product, you should keep it very carefully. It is because the warranty card must be shown for any item returned.
It is also better for you to make a note of your product's serial number because it should be quoted in any communication with T-dimension.
We may choose a replacement for you if the cost of repair is unreasonably expensive or not economical. If the product is not in brand new conditions, we may choose to replace it with a similar product with the same or greater value. We will also give a special offer to you if the item cannot be fully repaired.
Faulty item will take approximately 1.5 months for repair and shipping if parts or components are available.
If the product that you bought is out of order, please send an e-mail to firstname.lastname@example.org, all emails will be replied promptly.
The email should include the following information:
- Date of purchase
- eBay user ID
- Serial number of the item
- Detailed description of the fault
For mobileseller8 buyers
When testing DVD players, please use scratch-free and copyrighted discs. We'll not be responsible for damages caused by other discs.
Test the system before installing into your car, as it may be troublesome to uninstall a faulty system.
Color will be based on the actual product, T-Dimension will not provide replacement due to color issues.
Which country will be covered?
For our warranty, T-Dimension will cover all the postage fee for send back to repair and return after repair for our clients from most of the country. For more details, please check the table below:
| ||Full Coverage||Partial Coverage1|
|1-3 Months2||All Country||Not Available|
|4 Months to 2 Years|
4 Months to 8 Years for Lenses
Austria, Bangladesh, Canada, China, Malaysia, Phillippines, Singapore, South Korea, Taiwan, Thailand, Japan, Brunei, Maldives, New Zealand, Australia, Cambodia, Laos, Vietnam, Belgium, Denmark, Fiji, Finland, France, Germany, Greece, Iceland, Ireland, India, Italy, Luxembourg, Netherlands, New Caledonia, Norway, Papua New Guinea, Portugal, Turkey, Spain, Sweden, Switzerland, United Kingdom, USA3
Bahamas, Barbados, Bermuda, Cyprus, Dominica, Egypt, French Polynesia, Jamaica, Jordan, Malta, Yemen, Argentina, Bosnia, Bolivia, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Ecuador, Estonia, Honduras, Hungary, Latvia, Lithuania, Moldova, Peru, Poland, Romania, Russia, Slovak Republic, Slovenia, Yugoslavia, Ghana, Saudi Arabia
1T-dimension Ltd will cover the postage fee up to HKD 150 each way.
2The date will be counted from the date of items arrival.
3Some areas are defined as remote areas by DHL, they may be excluded from "Full Cover" List, please check with us before calling pick-up service.
Country will be depended on the location you call for the pick-up and where we asked to send back, but not the country you were when you purchase the camera.
For countries which are not listed on the table, please contact us to confirm with the postage fee.
If there is any extra fee charged by courier due to violation of instruction, full cover will not be applied.
If there is any human fault found on the items, postage fee will not be covered by T-dimension Ltd.
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We provide a 7-day return policy. This means that if for any reason you should wish to return a product(s) bought from us, you are totally free to do so. Provided that the return met the following conditions, we will give you a refund (total amount less re-stocking fee and shipping cost (for free shipping auctions, it will be the actual shipping cost)).
- Item(s) are returned within 7 days of receipt.
- Item(s) are returned successfully, in brand new and resalable condition, with all original accessories, with original packaging.
- Accompanied by order receipt and our acknowledgment.
* We'll not be responsible for any loss/damages during return.
* Returns due to unsuccessful delivery or prolonged customs clearance, relevant costs will be deducted from the refund.
| * Note: ||Please be advised that T-Dimension will not cover any postage costs for returned products. The purchaser must cover these costs in full unless the product suffers from a manufacture defect.|
Our assistances and commitment for customer services DOES NOT end after 7 days. Within our long limited warranty period, you are entitled to use our online / phone support centre. Our dedicated customer services representatives will assist you until the problem is solved.
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Why choose T-Dimension?
- Our advanced logistic tracking system allows us to trace the status and location of your purchase so we know exactly what's happening with it.
- The most reliable and recognized delivery companies handle deliveries, ensuring speedy and safe transfers.
- You are protected by trusted payment solutions when you shop with us.
- We are an eBay Titanium PowerSeller and a PayPal World Seller; all of which demand superior selling track records, strong commitment to good selling standards, thereby preserving your online security.
- We've received numerous awards from PayPal, eBay and Hong Kong Government.
Convenience / Service
- There's no need to send money overseas. We accept a number of different payment methods in your own currency, saving you money from bank charges.
- All of our products are covered by warranties and you can return your items through our local agents, thus avoiding high-price international postages.
- We offer great value for quality products. Prices are modified 3 times a week; our goal is to save your money. We offer a comprehensive range with the latest products for all levels of photographers.
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Our eBay Accounts
- Biz-com - Video game consoles, games, accessories (Australia).
- Biz-com2 - Video game consoles, games, accessories (UK, USA, other countries).
- Mobileseller8 - Car LCD products.
- T-Dimension2 - Photography (Australia).
- T-Dimension3 - Photography (UK, USA, Europe, other countries).
- T-Dimension9 - Photography (Europe).
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Your privacy is of the utmost importance to us.
If you have questions, or if you would like more detailed information, we encourage you to contact us.
We may collect and store the following personal information:
- Email address, physical contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers;
- Transactional information based on your activities on the sites (such as bidding, buying or that relates to your account);
- Shipping, billing and other information you provide to purchase or ship an item;
- Community discussions, chats, correspondence through our sites, and correspondence sent to us;
- Other information from your interaction with our sites, services, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
- Additional information we ask you to submit to authenticate yourself or if we believe you are violating eBay policies or our policies (for example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity);
Once you give us your personal information, you are not anonymous to us.
If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers.
Upon your request to our customer service, we will remove your personal information from view as soon as reasonably possible, based on your eBay account activity and in accordance with applicable law.
We do retain personal information from transactions, completed transactions and closed eBay account to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our terms/agreements, and take other actions otherwise permitted by law.
We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting, you may not be able to change or remove it. And you agree that we may use your personal information to:
- Provide the services and customer support you request;
- Collect fees, and troubleshoot problems;
- Prevent potentially prohibited or illegal activities;
- Customize, measure and improve our services;
- Tell you about our services and those of our corporate family, targeted marketing, service updates, and promotional offers based on your communication preferences;
- Compare information for accuracy, and verify it with third parties;
In certain circumstances, we may use or disclose Information without your consent:
- If we are required by law or by an order or requirement of a court, administrative agency, or other government entity, or by court rules concerning the production of records;
- If we have reasonable grounds to believe that use or disclosure is necessary to protect the rights, privacy, property, or safety of our users or others;
- If we have reasonable grounds to believe that the information relates to a breach of agreement or violation of the law that has been, is being, or is about to be committed;
- If it is necessary for fraud protection, risk reduction, or the establishment or collection of funds owed to us;
- If it is necessary to enforce or apply our Terms / agreements, to pursue remedies, or to limit damages to T-dimension;
When we are required or permitted to disclose information without consent, we will not disclose more information than is necessary to fulfill the disclosure purpose.
Please remember - Password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf.
Therefore, if your password has been compromised for any reason, you should immediately notify us, eBay and relevant parties, and change your password.
Cookies are a technology, which can be used to provide you with tailored information from a Website. A cookie is an element of data that a Website can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.
Our Website uses the cookies for the purpose of "remembering" customer's choice of local site only.
Your information is stored on our servers. We treat data as an asset that must be protected and use lots of tools to protect your personal information against unauthorized access and disclosure.
However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications would always remain private.
Room C, 7/F, Tung Yuen Fty Bldg,
505 Castle Peak Road,
Cheung Sha Wan,
Kowloon, Hong Kong
You may contact us by e-mail at email@example.com.
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Hong Kong Public Holidays
Hong Kong Public Holidays 2010 and 2011
We are not working on the following public holidays, all enquries and orders will be followed after we resume operation.
Sorry for any inconvenience caused.
|Every Sunday|| ||Sunday|
|The first day of January||1 January||Friday|
|The day preceding Lunar New Year's Day||13 February||Saturday|
|The second day of the Lunar New Year||15 February||Monday|
|The third day of the Lunar New Year||16 February||Tuesday|
|Good Friday||2 April||Friday|
|The day following Good Friday||3 April||Saturday|
|Easter Monday||5 April||Monday|
|The day following Ching Ming Festival||6 April||Tuesday|
|Labour Day||1 May||Saturday|
|The Buddha's Birthday||21 May||Friday|
|Tuen Ng Festival||16 June||Wednesday|
|Hong Kong Special Administrative Region Establishment Day||1 July||Thursday|
|The day following Chinese Mid-Autumn Festival||23 September||Thursday|
|National Day||1 October||Friday|
|Chung Yeung Festival||16 October||Saturday|
|Christmas Day||25 December||Saturday|
|The first weekday after Christmas Day||27 December||Monday|
|Every Sunday|| ||Sunday|
|The first day of January||1 January||Saturday|
|Lunar New Year's Day||3 February||Thursday|
|The second day of the Lunar New Year||4 February||Friday|
|The third day of the Lunar New Year||5 February||Saturday|
|Ching Ming Festival||5 April||Tuesday|
|Good Friday||22 April||Friday|
|The day following Good Friday||23 April||Saturday|
|Easter Monday||25 April||Monday|
|The day following Labour Day||2 May||Monday|
|The Buddha's Birthday||10 May||Tuesday|
|Tuen Ng Festival||6 June||Monday|
|Hong Kong Special Administrative Region Establishment Day||1 July||Friday|
|The day following Chinese Mid-Autumn Festival||13 September||Tuesday|
|National Day||1 October||Saturday|
|Chung Yeung Festival||5 October||Wednesday|
|The first weekday after Christmas Day||26 December||Monday|
|The second weekday after Christmas Day||27 December||Tuesday|
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