FAQ : T-Dimension, Your online digital equipment provider

How much do I need to pay for the freight?
- After you made the checkout, the postage will be shown, because of our volume, the postage is the lowest.
Do I have to pay duty or taxes?
- For some countries, a tax or import duty or admin fee is required.
Can T-dimension declare a lower customs value to avoid duty/tax?
- We'll not do anything illegal. We cannot make false declarations.
Can T-dimension mark the item as gift/repair item to avoid duty/tax?
- Again, we'll not do anything illegal. We cannot make false declarations.
How long does it take to receive the item I purchased?
- Usually it takes only 2-3 days to arrive to major cities, for some places it may be delayed due to customs inspection. Please checkout our shipping page for more details.
If the item received is damaged or lost, what shall I do?
- If possible, do not sign when the package is damaged. Report to us immediately, keep all the packaging materials.
How do I make a warranty claims?
- Make sure you follow the user guides, if the item is still faulty, please contact us.
Is accessories and memory cards applicable to warranty claims?
- They are qualified for 7 days replacement claims, but not appilcable for warranty claims.
Will the price & postage be different for different currencies?
- They are the same.
Is there any combine postage?
- We'll offer combine postage later.
Why do I choose T-dimension?
- T-dimension has 6 years experience in online trading, we are one of the top eBay sellers in Hong Kong, you can find us through eBay:
  http://shop.ebay.co.uk/merchant/t-dimension3
  http://shop.ebay.com.au/merchant/t-dimension2
Can I add other items by sending us an email?
- This is not a good idea, as it may delay your order processing time. Though, for some products not in our website, you can contact us to add them to your order.
Can I choose the shipping company?
- Sorry, at the moment this is not possible. But the shipping company chosen for you is the safest, cheapest and fastest one.
What if I want to change the color/mount of the items after purchased?
- Please send us an email after you made the order. shop (AT) t-dimension.com
What kind of payment method can I choose?
- PayPal is preferred. If you don't have a PayPal account, you can still use your credit card, through the PayPal system.
Can I pay by credit card directly?
- Sorry, you need to pay it through PayPal, and you don't need to open an account.