Warranty
Terms of T-Dimension.com
Statement
of Limited Warranty
T-Dimension.com warrants products to be free from defects in material
and workmanship during warranty period. If the product proves
to be defective in material or workmanship during the warranty
period, T-Dimension.com will, at its sole option, repair or replace
the product with a same or similar product depends on stock. And
all products must be sent back to T-Dimension.com in Hong Kong
for warranty.
Warranty
duration
Warranty
service provided by T-Dimension.com varies according to their
categories
Warranty
duration |
Type
of Item
|
Warranty
Period |
Door
Pickup for Fixation
|
Postage
Coverage |
Mobile
Phone
|
1
Year |
NO |
Buyer
pay the shipping to send it back to us. We pay the shipping
to return to buyer. |
Digital
Camera
|
2
Years |
YES |
YES |
Lens,
Light Meter & Flash Light
|
2
Years |
YES |
YES |
PDA
& MP3 & Sound Card
|
2
Years |
YES |
YES |
Mobile
Phone Accessories
|
30
Days |
NO |
NO |
PDA
Accessories
|
30
Days |
NO |
NO |
DC
Accessories
|
30
Days |
NO |
NO |
Photography
Accessories
|
2
Years |
NO |
NO |
Perfumes
& Cosmetics
|
n/a |
NO |
NO |
| DVD
Player |
1
Year |
NO |
Buyer
pay the shipping to send it back to us. We pay the shipping
to return to buyer. |
| Game
Consoles |
1
Year |
NO |
Buyer
pay the shipping to send it back to us. We pay the shipping
to return to buyer. |
| Memory
Cards |
n/a |
NO |
NO |
| Eyewear |
1
Year |
NO |
Buyer
pay the shipping to send it back to us. We pay the shipping
to return to buyer. |
| Bluetooth |
1
Year |
NO |
Buyer
pay the shipping to send it back to us. We pay the shipping
to return to buyer. |
**For
items that have international manufacturerˇ¦s warranty, customer
is required to reach the manufacturer service centre locally first,
and he is required to contact us for any problems with the item
or the warranty service.
**If
customer wants to use the Door Pickup for Fixation service, please
contact T-Dimension.com first for arrangement.
Who
the warranty protects
This warranty is valid for the original consumer purchaser only.
What
the warranty does not cover
Any product, which the serial number has been defaced, modified
or removed.
Damage,
deterioration or malfunction resulting from:
-
Accident,
misuse, neglect, fire, water, lightning, or other acts of
nature, unauthorized product modification, or failure to
follow instructions supplied with the product.
-
Repair
or attempted repair by anyone not authorized by T-Dimension.com.
-
Any
damage of the product due to shipment.
-
Removal
or installation of the product.
-
Causes
external to the product, such as electric power fluctuations
or failure.
-
Use
of supplies or parts not meeting the product's specifications.
-
Normal
wear and tear.
-
Any
other cause, which does not relate to a product defect.
-
Removal,
installation and set-up service charges by any third party.
How
to get service
For information on obtaining warranty service, call T-Dimension
directly at the following number: +852 3580 0562, email support@t-dimension.com
or send an enquiry on T-Dimension.com web site.
To
obtain warranty service, you will be required to provide
-
A
copy of the warranty card provided by T-Dimension.com with
your name (only for DC, DV, MP3, Mobile Phones, PDA, Sound
Card, Lens, Flash Light)
-
A
description of the problem
A
technical support representative will determine if your problem
is covered under this warranty agreement. If the problem is covered,
you will be contacted with specific instructions regarding how
the product must be returned for repair or replacement.
